Support
We’re a small team. We read every message and typically respond within one business day.
Questions about how the service works, issues with processing, or anything else.
Payment issues, duplicate charges, or refund requests. Please include your transaction ID or order confirmation.
Questions about how we handle your data, requests under PIPEDA, or data deletion requests.
Found something that doesn’t work as expected? We’d love to know so we can fix it.
Check our How It Works page for answers to common questions about how receipts are processed, what the Excel file looks like, and what photo quality is required.
Please include your Stripe payment confirmation email or the last 4 digits of the card used, the approximate date and time of purchase, and a brief description of the issue. Refund requests are reviewed within 2 business days.
If your receipts weren’t read correctly, the most common causes are blurry photos, poor lighting, or receipts that are crumpled or partially cut off. Try retaking the photo in good light with the full receipt flat and visible. If the problem persists, email us with a sample photo (with sensitive amounts redacted if you prefer) and we’ll investigate.